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Terms & Conditions

Age Restrictions

  • Proof of age may be required for all ticket types. Please ensure you valid ID with you in case you are asked (Driver’s License or Passport- out of date ID will not be accepted) Failure to provide ID may result in you being asked to leave the festival.
  • There is no minimum age to attend. However, if you are aged 17 and under you must be accompanied by an adult aged over 18.
    Child, teen and infant tickets can only be purchased by an adult (18+)
  • By purchasing a child, teen or infant ticket, you are confirming that you are either the parent, legal guardian or nominated guardian for the minor for whom you are purchasing.

If you are a lake user:

  • If a child under 8 years old the is entering the water, the adult MUST go in the water with them (1 adult can supervise 3 children in the water)
  • If a child between the ages of 9-12 (inclusive) is entering the water, the adult MUST go in the water with them (ratio of 1:10)
  • If a child 13-17 (inclusive) is entering the water, they will need an adult to supervise but do not need to enter the water with the child.

Refund or Exchange

  • Tickets cannot be exchanged or refunded after purchase, it is the ticket buyer’s responsibility to ensure all information is correct when booking.
  • Tickets are sold subject to our right to alter or vary the published event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the event. We reserve all rights in this regard. Any published start times of a performance at the event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform.
  • In the instance of any changes to the event programme, refunds will not be given.
  • Alderford does not accept any liability for artists advertised not being able to perform due to reasons beyond our control, in this instance refunds will not be given. Alderford will do its upmost to replace the artist given they are made aware in a reasonable time frame.
  • We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration.
  • In the event of the festival being postponed, all tickets will automatically be valid for the new date.

Photography & CCTV

Each ticket holder attending the event:

  • a) acknowledges that he/she is likely to be filmed, recorded and/or photographed and the resulting content publicly disseminated across a range of media (including social media);
  • b) acknowledges that the police and/or security staff may carry out filming for the security of Ticket Holders and the prevention of crime;
  • c) agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst presented or about the Venue (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;
  • d) acknowledges and agrees that we are the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue
  • A CCTV system is in operation at this Event, for the purposes of Public Safety and Prevention of Crime.

General Terms & Conditions

  • No admission without a valid ticket
  • You will not be allowed to bring in glass of any kind to this festival
  • Prohibited Items: Flares, fireworks, Chinese lanterns, naked flames, smoke canisters, camping gas canisters, generators of any kind, portable/chemical toilets, glass of any kind, drones, laser equipment or pens, paint spray cans, klaxons/air horns. megaphones (or similar items capable of making loud noises), personal motorized vehicles (unless a mobility scooter), animals (with the exception of assistance dogs), large sound systems, unauthorised or professional film or video equipment, alcohol, any item which may be reasonably considered for use of a weapon, backpack hydration packs, bicycles, cheese or bread knives (unless wooden or plastic cutlery), cork screws, cutlery (metal or ceramic), disposable barbecues’, flags or flagpoles, flaming torches, gazebos, tents or shelters, illegal substances, kites, medication (if not recognisable or not accompanied by a doctor’s note/prescription), selfie sticks, tables, umbrellas (longer than 30cm), unauthorised items for trading including any goods using unauthorised event logos or unofficial tabards, unidentifiable substances, unofficial reflective jackets and zoom lenses.
  • Re-entry is not permitted after 9pm
  • A Ticket Holder may be requested to submit to a body check and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any Prohibited Item, and any refusal by the Ticket Holder may result in refusal of admission to or eviction from the Venue without refund or compensation. If you are found in posession of the prohibited items detailed above these will be removed and not returned.
  • We and/or any Authorised Person may refuse admission to reject from the Venue and/or Arena without refund or compensation any Ticket Holder who:
  • a) is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
  • b)Brings or attempts to bring into the venue any of the prohibited items detailed above
  • c)brings or attempts to bring into the Venue, sells, possesses or uses within the Venue or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue);
  • d) whilst within the Venue or the vicinity thereof, engages in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion and/or the discretion of any Authorised Person);
  • e) whilst within the Venue or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigates violence, demonstrates racism or xenophobia, behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;
  • f) whilst within the Venue, enters or circulates in restricted access areas or other areas where that person is not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;
  • g) whilst within the Venue, damages, interferes with or tampers with any property of any third party;
  • h) is suspected of committing, or having committed, or being likely to commit, a criminal offence in or about the Venue; and/or
  • j) whilst within the Venue or the vicinity thereof, fails to comply with instructions from us and/or any Authorised Person, or refuses a security search.
  • Ticketholder’s must wear their wristbands at all times whilst within the venue and wristbands must be presented upon request.
  • You cannot enter the lake under the influence of alcohol. When sold alcohol, your swimmer’s wristband will be removed.
  • If you choose to pay a deposit when purchasing tickets, you must pay the full amount before the 7th of January otherwise your tickets will be cancelled.